At AjayMitra Education Services, we are committed to providing exceptional support and addressing all your queries and concerns efficiently. We value your trust in us and strive to ensure a smooth and hassle-free experience in all your educational endeavors. Our Support & Grievance system is designed to offer quick resolutions, ensuring your satisfaction at every step of your journey with us.

How We Support You

1. Expert Guidance: Our experienced counselors are available to guide you through every aspect of the admission process. Whether it’s about understanding course details, application procedures, or college selection, we are here to assist you with personalized solutions.

2. Admission Process Assistance: From filling out forms to preparing for entrance exams, we provide step-by-step assistance, ensuring you meet all the necessary requirements for a successful admission.

3. Post-Admission Support: Even after securing admission, we offer ongoing support to help you navigate the new academic environment. We assist with internships, job placements, and career development, ensuring you’re fully prepared for your future.

4. Prompt Query Response: We are always here to answer your questions. Whether you contact us via phone, email, or visit our office, we ensure that you receive prompt and accurate responses to all your queries.

Grievance Redressal Mechanism

At AjayMitra Education Services, we take all grievances seriously and are committed to resolving them as swiftly as possible. Our grievance redressal mechanism is transparent, efficient, and student-friendly, ensuring your concerns are addressed with utmost priority.

Step 1: Raise Your Concern
If you encounter any issue, you can raise your concern by contacting us through any of the following channels:

• Email: grievance@ajaymitra.com
• Phone: +91 7052545379
• Visit: 257B, M Block, Sanjay Nagar Sector – 23, Ghaziabad, Uttar Pradesh, India – 201002

Step 2: Acknowledgement of Grievance
Once we receive your grievance, you will get an acknowledgment from our support team within 24-48 hours. This will include a reference number for future communication.

Step 3: Investigation & Resolution
Our team will thoroughly investigate your concern, working closely with the relevant department to identify the root cause and provide a fair resolution. Depending on the nature of the issue, we strive to resolve most grievances within 5-7 business days.

Step 4: Final Resolution & Feedback
After your concern is resolved, we will notify you of the outcome and the steps taken. We also welcome your feedback to continuously improve our support services.

Common Grievance Categories

– Admission Queries: Delays, application issues, or misunderstanding regarding the admission process.
– Fee-related Issues: Any discrepancies or misunderstandings related to counseling fees, payments, or refunds.
– Service-related Concerns: Dissatisfaction with our counseling services or assistance provided.
– Communication Issues: Delays in responding to inquiries or unresolved concerns.

Why Choose AjayMitra Education Services?

– Reliable Support: Our dedicated team is always available to assist you.
– Transparent Process: We maintain transparency in our support and grievance redressal processes.
– Student-Centric Approach: Your satisfaction is our priority, and we continuously work to improve our services to meet your expectations.